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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In Service and social general settings under the administrator work center
B) In scoping under the Business Configuration work center
C) In general settings under the administration work center
D) In integration under the business configuration work center

2. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A) Code list restrictions
B) Mush-ups
C) Page layouts
D) Language adaption

3. Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.

A) Upload
B) Delete
C) Copy
D) Download

4. When you create items in an installed base, which of the following item categories are supported?

A) Text
B) Product
C) Registered product
D) Installation point
E) Warranty products

5. When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) You want an administrator to activate a custom business object
B) You want to define multiple review steps for the same business object
C) You want another user to review a business object before it is processed further
D) You want to define multiple review processes for the same business object

Solutions: