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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?

A) Journal Type & Journal Subtype
B) Loyalty Member Currency & Transaction Journal
C) transaction Journal Type & Transaction Journal Subtype
D) Loyalty Ledger & Transaction Journal

2. A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?

A) Account page
B) Loyalty Program Member page
C) Loyalty Program Member Related List
D) Transaction Journal
E) Contact page

3. A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process.
Which two components should the Consultant select for this process?

A) A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process
B) A flow to schedule and process the custom object's pending records and another flow to perform tier-upgrade orchestration process
C) A data-processing-engine (DPE) to identify the qualified members
D) A flow to perform both tier-upgrade rule and tier-upgrade orchestration process

4. How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?

A) Configure Loyalty Management Bundle Data Mappings.
B) Ensure Loyalty data is enabled and mapped in the CDP daily.
C) Configure Loyalty data in the CDP through S3 buckets (Cloud).
D) Configure the Loyalty Data Accelerator Package.

5. Which two actions should an Administrator execute when a tier is changed manually?

A) Process Transaction Journals batch job
B) Process Member Benefit Action
C) Create a scheduled job to perform tier change.
D) Assign Member Tier Benefits Action

Solutions: