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Cisco 642-427 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Features and Applications | 20% | - Media resources, voice quality, and QoS issues - Call Control Discovery (CCD) and SAF - Extension Mobility Cross Cluster |
| Topic 2: Troubleshooting Methodology and Tools | 20% | - Monitoring and diagnostic tools: RTMT, Serviceability, traces, logs, debugs - Systematic troubleshooting approach |
| Topic 3: CUCM and Registration Troubleshooting | 25% | - Endpoint and IP phone registration issues - Gateway and trunk registration (SIP, H.323, MGCP) - CUCM service availability and database replication |
| Topic 4: Call Setup and Dial Plan Troubleshooting | 25% | - Globalized call routing and number transformation - Dial plan, route patterns, partitions, CSS, translation rules - Intrasite, intersite, and off-net call failures |
| Topic 5: Integrated Solution Troubleshooting | 10% | - Presence and IM service troubleshooting - Unity Connection integration issues |
Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:
1. Which two of the following signaling protocols are peer-to-peer protocols? (Select two.)
A) H.323
B) SCCP
C) SIP
D) MGCP
2. Which Cisco Unified Communications Manager troubleshooting tool can be used to look at detailed specific events, such as dial plan digit analysis, as they die happening?
A) Cisco Unified Dialed Number Analyzer
B) traceroutes
C) Cisco Unified Communications Manager alerts
D) syslog output
E) RTMT real-time trace
F) RTMT performance log viewer
3. Which three Cisco IOS commands are required to configure a voice gateway as a DHCP server to support a data subnet with the IP address of 101.30.0/24 default gateway of 10.1.30.1/24? (Choose three)
A) network 10.1.30.0 255.255.255.0
B) subnet 10.1.30.1 255.255.255.0
C) default-router 10.1.30.1
D) default-gw 10.1.30.1.24
E) network 10.1.30.1/24
F) ip dhcp pool data
G) ip dhcp pool
4. Refer to the exhibits.










When the IP phone 2001 places a call to 9011 49403021 56001, the call is sent to the Cisco Unified Border Element as 40302156001 which is what the ITSP expects to receive. The ITSP support personnel claim that they never saw the call. Issuing the debug CCSIP message command on the Cisco Unified Border Element results in the message "SIP/2 0 404 Not Found".
Refer to the Cisco Unified Border Element configuration, debug voice dial and ccsip messages exhibits. Which situation can cause this issued?
A) SIP error 404 means that a codec mismatch occurred Cisco Unified Communications Manager is sending the call as an early offer with G.711 codec.
B) The Cisco Unified Bolder Element is configured as an MGCP gateway also so that the call is attempted via the PSTN
C) The Cisco Unified Communications Manager is rnisconfigured. The SIP invite should be sent to the ITSP at 10.1.2.1.2. The debug ccsip message shows the SIP invite being sent to 10.12.1.2.
D) The command allow-connections sip to h323 is missing
5. Which device provides information to troubleshoot offnet calls?
A) voice gateway
B) Cisco Unified Contact Center Express server
C) performance monitor
D) Cisco Unity Connections server
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: E | Question # 3 Answer: A,C,F | Question # 4 Answer: D | Question # 5 Answer: A |
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