Cisco 642-242 Exam : Unified Contact Center Enterprise Implementation(UCCEI)

Cisco 642-242 exam
  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Updated: Jul 30, 2026
  • Q & A: 135 Questions and Answers
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Cisco 642-242 Exam Syllabus Topics:
SectionObjectives
Topic 1: Scripting and Call Control- Routing scripts design
  • 1. Skill-based routing
    • 2. Call flow scripting logic
      Topic 2: Administration and Maintenance- System monitoring and reporting
      - User and agent management
      Topic 3: Configuration and Implementation- Cisco CVP integration
      - Call routing configuration
      • 1. Call treatment configuration
        • 2. Dial plan setup
          Topic 4: Installation and Deployment- UCCE software installation
          • 1. Server prerequisites
            • 2. Component deployment sequence
              Topic 5: Cisco Unified Contact Center Enterprise Architecture- UCCE system components and architecture
              • 1. Peripheral Gateway (PG) functions
                • 2. Router and Logger roles
                  - Call flow and high-level design
                  Topic 6: Troubleshooting- Call flow debugging
                  - Common deployment issues

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