PDF Version DemoThe first decision of preparation is the material. Choose the latest Cisco Unified Contact Center Enterprise Design (UCCED) dumps from PassExamDumps — 130 practice questions, free demo to verify, 365 days of updates.
Cisco 642-241 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Unified Contact Center Enterprise Design (UCCED) |
| Exam Number: | 642-241 |
| Related Certifications: | Cisco Contact Center Certifications CCNP Collaboration (legacy track) |
| Passing Score: | Cisco does not publicly disclose passing score |
| Certificate Validity Period: | Retired (legacy exam, no longer offered) |
| Available Languages: | English |
| Real Exam Qty: | 45-65 |
| Exam Format: | Design simulation items, Scenario-based questions, Multiple choice |
| Exam Duration: | 90-120 |
| Exam Price: | $200-300 USD (varies by region) |
| Sample Questions: |  |
| Exam Way: | Onsite or online proctored exam (historically delivered via Pearson VUE) |
| Pre Condition: | Recommended: Cisco voice/contact center foundational knowledge; experience with Cisco UCCE or CCNP Collaboration-level understanding |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html |
Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Monitoring | 10% | - System monitoring
|
| Topic 2: Design Best Practices and Capacity Planning | 15% | - Scalability and sizing
|
| Topic 3: Cisco Unified Contact Center Enterprise (UCCE) Architecture | 20% | - Core components and system architecture
|
| Topic 4: Peripheral Gateway and System Integration | 15% | - PG configuration and role
|
| Topic 5: Scripting and Call Flow Design | 20% | - Cisco ICM scripting fundamentals
|
| Topic 6: Call Routing and Dial Plan Design | 20% | - Integration with PSTN and enterprise telephony
|
Cisco 642-241 Exam — Questions and Answers
$200-300 USD (varies by region) per attempt, Cisco does not publicly disclose passing score to pass. Preparation is the cheaper insurance: the 130 practice questions from PassExamDumps cost far less than a second registration.
The Cisco Unified Contact Center Enterprise Design (UCCED) blueprint spans 6 domains — including Design Best Practices and Capacity Planning (15%), Peripheral Gateway and System Integration (15%), Reporting and Monitoring (10%). Follow the weightings with your hours; the full outline above details every subtopic.
90-120 for 45-65 questions. Get used to the pressure in advance: the PassExamDumps online engine recreates the formal test atmosphere on any device, so your pacing is trained before it counts.
Files arrive within a minute of payment by automatic email — no installation limits, and 24/7 customer assisting if nothing shows up within 2 hours (check spam). If you fail the corresponding 642-241 exam within 60 days of purchase, we reduce your loss two ways: a full refund — send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days — or a free change to two other equal-value products if you have another test ahead. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
Yes — download the free Cisco Unified Contact Center Enterprise Design (UCCED) demo to learn about our products before you buy. Purchases include 365 days of free updates, with each new version emailed to you immediately upon release; renew afterward at 50% off.
Recommended: Cisco voice/contact center foundational knowledge; experience with Cisco UCCE or CCNP Collaboration-level understanding Eligibility rules change over time, so confirm the current requirements on the official page (official 642-241 exam page) before you register.
The Cisco Unified Contact Center Enterprise Design (UCCED) is Cisco's certification exam for Others, at the Professional level — proof of practical skills that employers recognize. Our material for it is written by IT experts and certified trainers with a wealth of exam experience. Related credentials include Cisco Contact Center Certifications, CCNP Collaboration (legacy track).
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)
- A. There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
- B. The Call Router Side B will stay active, while the Call Router Side A will go idle.
- C. Both sides will go active.
- D. The Call Router Side A will stay active, while Call Router Side B will go idle.
- E. The system will operate as it did prior to failure.
Correct Answer: A,D 🗳️
In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?
- A. four: two ACD and two personal lines
- B. threE. one ACD and two personal lines
- C. fivE. two ACD and three personal lines
- D. threE. two ACD and one personal lines
- E. fivE. one ACD and four personal lines
- F. two: one ACD and one personal lines
- G. four: one ACD and three personal lines
Correct Answer: G 🗳️
Cisco provides an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?
- A. to size the private network that is required between the call routers A and B for this specific Peripheral Gateway traffic flow
- B. to size the visible network that is required between the Peripheral Gateway and the call router
- C. to size the private network that is required between the Peripheral Gateway Side A and B
- D. to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
Correct Answer: B 🗳️
When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience?
- A. The caller hears ringing at the agent; this ringing continues until the caller drops the call.
- B. The caller hears queue music and is sent to the default queue for that call type.
- C. The caller hears ringing at the agent and then follows the new script for Ring No Answer.
- D. The caller is automatically transferred to the next agent without any indication.
Correct Answer: C 🗳️
In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?
- A. Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.
- B. Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.
- C. Agent reporting capacity in WebView decreases.
- D. Agent capacity on the Cisco Agent Desktop servers decreases.
Correct Answer: B 🗳️
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