Oracle 1Z1-456 Exam : Oracle Fusion Customer Relationship Management 11g Sales Essentials

Oracle 1Z1-456 exam
  • Exam Code: 1Z1-456
  • Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials
  • Updated: Sep 13, 2026
  • Q & A: 133 Questions and Answers
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Oracle 1Z1-456 Exam Syllabus Topics:
SectionObjectives
Sales Process Management- Lead management
  • 1. Lead creation and qualification
    • 2. Lead conversion processes
      - Opportunity management
      • 1. Opportunity lifecycle and stages
        • 2. Forecasting and pipeline management
          Accounts and Contacts Management- Data quality and duplication management
          • 1. Duplicate prevention strategies
            • 2. Data enrichment and validation
              - Customer data management
              • 1. Account creation and hierarchy
                • 2. Contact relationship management
                  Oracle Fusion CRM Fundamentals- Navigation and user interface
                  • 1. Sales dashboard and workspace navigation
                    • 2. Personalization and user preferences
                      - CRM concepts and Oracle Fusion CRM overview
                      • 1. Customer relationship management principles
                        • 2. Fusion CRM architecture overview
                          Sales Forecasting and Reporting- Forecasting methods
                          • 1. Quota and target management
                            • 2. Pipeline forecasting
                              - Reports and analytics
                              • 1. Performance dashboards
                                • 2. Standard sales reports
                                  Application Administration and Setup- System configuration
                                  • 1. Sales application setup
                                    • 2. Business process configuration
                                      - Security and roles
                                      • 1. Access control configuration
                                        • 2. User roles and permissions
                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:
                                          Question #1

                                          Identify the customization level that does not allow edits to tag on a standard lookup type.

                                          • A. User, System, and Extensible
                                          • B. User and System
                                          • C. User
                                          • D. Extensible
                                          • E. System
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

                                          Explanation: Only visible for PassExamDumps members. You can sign-up / login (it's free).

                                          Question #2

                                          Select the correct sequence regarding Leads Life Cycle Management.

                                          • A. Lead Generation, Lead Qualification, Lead Distribution, Lead Assessment, lead Conversion
                                          • B. Load Conversion. Lead Generation, Lead Qualification, Lead Assessment, load Distribution
                                          • C. Lead Generation, lead Distribution, Load Qualification, lead Conversion, Lead Assessment
                                          • D. Load Qualification, Lead Generation, Lead Distribution, Lead Assessment, Lead Conversion
                                          • E. Lead Assessment, Lead Generation, Lead Qualification, Lead Distribution, Lead Conversion
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

                                          Explanation: Only visible for PassExamDumps members. You can sign-up / login (it's free).

                                          Question #3

                                          A customer has deployed Oracle Fusion Lead Management for their lead management activities. The customer wants o use assessment templates to follow up on qualified leads to gather additional information from customer/prospects, and to provide consistent guidance to sales resources to move the leads further along the sales cycle.
                                          What are the three points to be considered while creating the Assessment templates?

                                          • A. Task templates
                                          • B. responses and interactions
                                          • C. sales methodology
                                          • D. Ratings
                                          • E. questions, questiongroupsand weightages
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,D,E  🗳️

                                          Explanation: Only visible for PassExamDumps members. You can sign-up / login (it's free).

                                          Question #4

                                          You are the CRM administrator of a now project to revitalize the Lead Assignment Manager rules to ensure the proper salesperson is getting assigned based on new geographies and current workloads.
                                          Select the three Fusion Assignment Manager components that should be part of your process to plan the configuration of Assignment Manager.

                                          • A. Business Objects
                                          • B. Resources
                                          • C. Dynamic Assignment
                                          • D. Attributes
                                          • E. Assignment Criteria
                                          • F. Schedules
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B,D,E  🗳️

                                          Explanation: Only visible for PassExamDumps members. You can sign-up / login (it's free).

                                          Question #5

                                          Oracle Fusion Territory management is used in an organization to assign sales accounts, leaders, and opportunities. It is also used to generate Business Intelligence reports. Identify three territory management-related setup tasks that have to be performed by the territory administrator while configuring territories.

                                          • A. Forecast
                                          • B. Quota
                                          • C. Lookups
                                          • D. Enable dimensions and metrics.
                                          • E. Identify visible members.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B,D,E  🗳️

                                          Explanation: Only visible for PassExamDumps members. You can sign-up / login (it's free).

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