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Other than the certificates and qualifications, candidates should also ensure their abilities to meet the following criteria:
- One ought to have served in the capacity of service management within an environment for a service provider while being responsible for a minimum of one of the management disciplines. These include event management, incident management, problem management, and access management processes. More comprise technical management, service desk, application management, and IT operations management.
- The demonstration of familiarity with terminology for IT and comprehend OSA within the circumstances of a certain business environment;
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Problem Management | 15% | - Proactive and reactive activities - Known errors and workarounds - Root cause analysis techniques |
| Event Management | 15% | - Metrics and interfaces - Activities and processes - Purpose, scope, principles |
| Operational Support and Analysis Principles | 15% | - Core concepts and terminology - Service Operation lifecycle context - Business value and optimization |
| Incident Management | 20% | - Prioritization and escalation - Interfaces and KPIs - Process flow and activities - Objectives and scope |
| Access Management | 10% | - Process steps and controls - Purpose and policies - Compliance and security |
| Technology and Implementation Considerations | 5% | - Critical success factors - Challenges and risks - Tools and automation |
| Request Fulfillment | 10% | - Request models and automation - Purpose and scope - Process and activities |
| Service Desk and Technical/Application/IT Operations Management | 10% | - Application management practices - IT operations control and facilities management - Technical management activities - Service desk functions and structure |
