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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Design training programs for users and admins - Create learning materials and resources - Plan and execute rollout strategies |
| Delivery and Migration | 17% | - Define roles and responsibilities - Understand implementation best practices - Plan and execute migration from other platforms |
| Channel Strategy | 10% | - Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows |
| Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
| Policies and Settings | 22% | - Analytics and dashboard usage - Slack Connect and app approval settings - Identity and access management - Security and compliance configurations |
| Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
Salesforce Certified Slack Consultant Sample Questions:
Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?
- A. A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
- B. A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
- C. A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
- D. Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
Correct Answer: A 🗳️
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In the pre-migration report for your client, a Slack Connect channel was flagged between the migrating workspace and the grid org. This Slack Connect channel is private on the migrating workspace and public in the grid org.
What will happen to this channel post-migration?
- A. It will be converted to a private multi-workspace channel.
- B. It will remain as a Slack Connect channel.
- C. It will be converted to a public multi-workspace channel.
- D. It will be converted to a single workspace channel in the migrating workspace.
Correct Answer: A 🗳️
Explanation: Only visible for PassExamDumps members. You can sign-up / login (it's free).
You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?
- A. Use @channel with every message to notify the entire team of all messages.
- B. Encourage team members to only post when absolutely necessary to minimize channel noise.
- C. Disable threads to ensure all replies are visible.
- D. Pin important messages and bookmark key documents to the channel.
Correct Answer: D 🗳️
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RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?
- A. Push SCIM attributes enterprise.department and enterprise.manager.managerId from IDP to populate the custom profile fields "Department" and "Manager" in Slack.
- B. Map SCIM attributes dept and mgr to populate the custom profile fields "Department" and "Manager" in Slack.
- C. Create custom profile fields "Department" and "Manager" so SCIM can push values to these fields.
- D. Create custom profile fields "Department" and "Manager" so members can update them manually.
Correct Answer: B 🗳️
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You are designing your client's grid recommendation. They are currently switching between multiple workspaces and often report feeling overwhelmed.
Which best practice will be most effective to decrease the movement between channels?
- A. Follow the 80/20 rule working in a primary workspace versus additional workspaces.
- B. Enable multi-workspace channels.
- C. Ensure all workspaces are created out of necessity.
- D. Design with future growth as a key consideration.
Correct Answer: A 🗳️
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