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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
| Topic 2: Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Topic 3: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Topic 4: Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Topic 5: Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question 1
According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?
A. 22%
B. 90%
C. <10%
D. 55%
Question 2
Why does investing in HP Services matter to your customers?
A. give customers incremental discounts on accessories
B. help reduce the impact of downtime and maximize employee productivity
C. earn money on rebates
D. resell HP Services
Question 3
Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)
A. They need to shift the IT focus/time from deployment tasks to core business activities.
B. They need to standardize IT implementations (global/multi-national, multi-location).
C. They need to get reports about their IT performance environment.
D. They need to increase security for sensitive data.
E. They need IT resources focused on innovation.
Question 4
HP Next Business Day Onsite services benefit customers in which ways? (Select two.)
A. They cover repairs due to spills, drops, or electrical surges.
B. They help minimize the impact of downtime on the business.
C. They automatically come with the Image and Application service.
D. They can be enhanced by adding remote support for minimal additional cost.
E. They enable IT resources to focus more on the value-added business tasks.
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: D,E | Question 4 Answer: C,D |
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