HP HP2-I14 Exam : Selling HP Supplies 2020

HP HP2-I14 exam
  • Exam Code: HP2-I14
  • Exam Name: Selling HP Supplies 2020
  • Updated: Jul 26, 2026
  • Q & A: 36 Questions and Answers
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HP HP2-I14 Exam Syllabus Topics:
SectionObjectives
HP Supplies Product Knowledge- Identify and differentiate HP supplies offerings
- Understand quality and value propositions of Original HP supplies
Sales Positioning and Solutions- Positioning HP supplies solutions against competitors
- Recommending appropriate supplies solutions to customers
Customer Engagement and Relationship- Consultative sales skills in HP supplies context
- Managing customer relationships and opportunities
HP Selling HP Supplies 2020 Sample Questions:

1. What should you focus on when proposing the best HP printing supplies solution for your customers?

A) cost, downtime, and total cost of ownership
B) technology, science, and industry leadership
C) quality, sustainability, indoor air quality, and security
D) speed, color brilliance, and duplexing capabilities


2. What advantage do Original HP PageWide cartridges provide?

A) They use proprietary algorithms to help determine print history and print behavior for specific printers.
B) They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
C) They come with a lifetime replacement warranty.
D) They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.


3. Why is using remanufactured toner cartridges bad for business? (Select two.)

A) Remanufactured toner cartridges generate more heat than Original HP cartridges.
B) Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
C) Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
D) Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
E) Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.


4. Which print cartridge recycling option does HP offer?

A) In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
B) In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
C) HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
D) HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: B,E
Question # 4
Answer: B

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