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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Next-Best-Action Concepts | 8% | - One-to-one customer engagement - Always-on outbound fundamentals - Define starting population - Contact center value optimization |
| Contact Policy and Volume Constraints | 13% | - Outbound volume limiting - Tracking periods for policies - Prevent action overexposure |
| AI and Arbitration | 8% | - Business rule prioritization - Action arbitration logic - AI-based prioritization |
| Decision Strategies | 25% | - Design and build decision strategies - Use predictive models - Simulate and test strategies - Implement eligibility rules |
| Actions and Treatments | 15% | - Define and manage customer actions - Web offer presentation - Outbound action configuration |
| Channels | 10% | - Email offer delivery - Third-party integration - Real-time containers |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
Question 1
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?
A. Output template
B. File template
C. Email treatment
D. Dynamic template
Question 2
U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
A. Engagement policies
B. Customer segments
C. Contact policy rules
D. Arbitration rules
Question 3
HOTSPOT
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
Question 4
To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
A. "Data."
B. "Customer."
C. No prefix. Use directly the property name.
D. '' .''
Question 5
HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: Only visible for members | Question 4 Answer: D | Question 5 Answer: Only visible for members |
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