Pegasystems PEGACPCSD23V1 Exam : Certified Pega Customer Service Developer 23

Pegasystems PEGACPCSD23V1 exam
  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • Updated: Aug 31, 2026
  • Q & A: 0 Questions and Answers
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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
SectionObjectives
Topic 1: Business Logic and Automation- Decisioning and Routing
  • 1. Routing and assignment rules
    • 2. Business rules configuration
      - Case Automation
      • 1. Automation of workflows
        • 2. Service level agreements (SLAs)
          Topic 2: Pega Customer Service Application Design- Omni-channel Service Experience
          • 1. Customer engagement flows
            • 2. Interaction channels configuration
              - Customer Service Case Management
              • 1. Case lifecycle and stages
                • 2. Case types and data model usage
                  Topic 3: Application Development in Pega Platform- UI and User Experience
                  • 1. Dynamic layouts and responsiveness
                    • 2. Section rules and UI design
                      - Data and Integration
                      • 1. Data pages and data modeling
                        • 2. REST and external system integration
                          Topic 4: Security and Application Governance- Security Model
                          • 1. Access roles and privileges
                            • 2. Authentication and authorization basics

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