EXIN ITIL Exam : ITIL Foundation (V4)

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice makes use of methods from Lean. Agile and DevOps?

A) Service desk
B) Incident management
C) Problem management
D) Continual improvement

2. Which statement about the 'change enablement' practice is CORRECT?

A) Service requests are usually normal changes that can be implemented quickly without authorization
B) Emergency changes are changes that must be fully tested and fully documented prior to implementation
C) Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited
D) Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

3. Which is intended to help an organization adopt and adapt ITIL guidance?

A) The service value chain
B) The four dimensions of service
C) Practices
D) The guiding principles

4. Which is a description of service provision?

A) Cooperation between two organizations to ensure that a service delivers value
B) Activities that an organization performs to deliver services
C) A formal description of one or more services, designed to address the needs of a service consumer
D) A way to help create value by facilitating outcomes that service consumers need

5. Which dimension includes the knowledge needed for the management of services?

A) Partners and suppliers
B) Value streams and processes
C) Information and technology
D) Organizations and people

Solutions: