HP HP2-H08 Exam : Servicing HP Desktops , Workstations , and Notebooks

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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. What do you need to remember about thermal grease after replacing an AMD processor?

A) You should clean the CPU and heat sink and apply50% of thegreasein the syringeevenly over the processor.
B) Currently shipping AMD CPUs do not need thermal grease.
C) You should clean theCPU and heat sinkandcarefullyapply the entire syringe of greasein an even layer.
D) If the heatsink and the CPU show no signs of wear, you do not need thermal grease.

2. Which element should be included in a report to HP?

A) the reasons for the delayed start of onsite service
B) a copy of the error log from the system BIOS
C) the cause of the error and the parts replaced
D) an explanation of the problem in high-level technical detail

3. A customer reports they are unable to dock dozens of new notebooks. As the onsite technician, you have opened multiple cases with HP but are still unable to resolve. What should you do next?

A) Advise the customer to purchase an extended warranty.
B) Contact HP to escalate for further investigation.
C) Order replacement docking stations.
D) Advise the customer to contact their HP sales manager.

4. What is a benefit of HP DieamColor technology?

A) It automatically locates and hides defective pixels by changing their color.
B) It produces consistent color across digital devices and applications.
C) It adjusts the color of the display according to the external light sources.
D) It allows the use of a digitizer for point-and-click display functionality.

5. Which HP product for post-warranty support is available to HP customers?

A) Care Pack Services
B) Service Pack Option
C) Assistant Services
D) Help Pack Services

Solutions: