The KPI Institute C-KPIP Exam : Certified KPI Professional Exam

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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?

A) Cost of data gathering
B) Purpose
C) Target
D) Benchmarking data

2. Which of the statements represents an objective?

A) Reach $1M in revenues by 2013
B) Achieve 50% growth in profits
C) All the answers
D) Improve business profitability

3. Which of the following statements is an initiative?

A) Reduce operational ... (incomplete statement)
B) CRM system implementation project
C) Processes optimized (%)
D) None of the answers

4. Which KPI should be used to balance "First call resolution rate (%)"?

A) Improve call resolution
B) Calls per staff (#)
C) Calls per hour (#)
D) Call duration (# / time)

5. The relevant sources to be analyzed in order to set targets are:

A) Historical data
B) External benchmarking
C) All the answers
D) Market analysis

Solutions: