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Salesforce Certified Business Analyst Sample Questions:

1. Which of the salesforce app providers will be able to unlock a locked user with their phones?

A) Android (Google Play)
B) iOS (App Store)
C) Only those that download the app from the App Exchange.
D) All of them.

2. Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process.
During the backlog regiment session, the BA discovers the few user satires are no longer needed.
What should the BA do next?

A) Move these user stones to the button of the backlog.
B) Review these user stones in the backlog at the next sprint retrospective.
C) Cancel these user stones and remove them from the backlog.

3. Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

A) Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
B) Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
C) Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.

4. Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?

A) Items requested by the majority of users
B) Items chat are user-friendly features
C) Items that are crucial to the business

5. A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx.
Which best practice should the 6A train the employee on first?

A) Use standard naming conventions.
B) Use acceptance criteria to define success.
C) Use a version control repository.

Solutions: