Microsoft 70-272 Exam : Supporting Users and Troubleshooting Desktop Applications

Microsoft 70-272 exam
  • Exam Code: 70-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • Updated: Sep 17, 2026
  • Q & A: 100 Questions and Answers
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Microsoft 70-272 Exam Syllabus Topics:
SectionObjectives
Topic 1: Security and User Support- System security troubleshooting
  • 1. Malware and antivirus issues
    • 2. Windows Firewall configuration
      - User account management
      • 1. Local user accounts and permissions
        • 2. Password and access issues
          Topic 2: Operating System Troubleshooting- Windows XP system issues
          • 1. Startup and performance problems
            • 2. User profile and system settings
              - Device and driver issues
              • 1. Hardware driver installation and rollback
                • 2. Device Manager troubleshooting
                  Topic 3: Troubleshooting Desktop Applications- Application compatibility issues
                  • 1. Legacy application support on Windows XP
                    • 2. Compatibility mode and updates
                      - Microsoft Office and productivity applications
                      • 1. Word, Excel, Outlook troubleshooting
                        • 2. Application installation and configuration issues
                          Topic 4: Network and Connectivity Support- TCP/IP and LAN connectivity
                          • 1. IP configuration and troubleshooting
                            • 2. Name resolution issues (DNS/WINS)

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