Avaya 3000-3 Exam : Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

Avaya 3000-3 exam
  • Exam Code: 3000-3
  • Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
  • Updated: Sep 08, 2026
  • Q & A: 59 Questions and Answers
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Avaya 3000-3 Exam Syllabus Topics:
SectionObjectives
Topic 1: Telephony and Messaging Applications- Communication applications
  • 1. Meet-me conferencing
  • 2. VoiceMail Pro
  • 3. Auto attendant and messaging features
Topic 2: Solution Design- SME communications solution architecture
  • 1. IP Office platform selection
  • 2. Site topology and scalability
  • 3. Capacity planning
Topic 3: Infrastructure Data Gathering- Customer productivity requirements
  • 1. Existing data network
  • 2. Existing telecom infrastructure
  • 3. Business application integration requirements
  • 4. Current PBX/key system features and dial plan
Topic 4: Maintenance and Troubleshooting- Operational support
  • 1. Fault diagnosis
  • 2. Performance verification
  • 3. Common issue resolution
Topic 5: IP Office Hardware and Components- Platform hardware selection
  • 1. Control units and expansion modules
  • 2. Interface cards
  • 3. Digital and analog endpoint support
Topic 6: Implementation and Configuration- System deployment
  • 1. Licensing and feature activation
  • 2. User and extension configuration
  • 3. Initial configuration
Topic 7: Call Routing and Networking- Multi-site networking
  • 1. Small Community Network (SCN) design
  • 2. Trunk resource planning
  • 3. Voice Compression Module utilization
  • 4. Call routing optimization
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

Question 1

Which Windows command is used to determine which ports the server is currently using?

A. portqry
B. netstat -an
C. netsh interface dump
D. show ports
E. ipconfig /displaydns


Question 2

A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A. system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
B. system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
C. system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
D. system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database


Question 3

Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)

A. Configure Dial By Name action off Auto Attendant.
B. Embedded Voicemail code is set.
C. Users need to record their names.
D. Add names to the system directory.


Question 4

A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A. Outcalling
B. Voicemail Pro with IMS
C. Unified Messaging
D. Message Manager
E. Voicemail Pro with UMS


Question 5

Which item must be completed for an IP Office user to be counted in CCR as an agent?

A. force Account Code must be checked on the user's Supervisor tab.
B. User must be defined as an agent in one-X Portal.
C. User must be a member of a hunt group.
D. CCR Agent Must be checked on the user's Supervisor tab.


Solutions:

Question 1
Answer: B
Question 2
Answer: D
Question 3
Answer: A,B
Question 4
Answer: E
Question 5
Answer: D

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