Cisco 300-830 Exam : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)

A) It supports read-write and read-only configurations.
B) It provides customizable CRM agent workflows from WxCC.
C) It supports OAuth certificate-based authentication.
D) It supports TLS API encryption.
E) It provides agent state syncing between platforms.

2. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Customer Session Record
B) Customer Activity Record
C) Agent Activity Record
D) Agent Session Record

3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 1800 requests per minute
B) 30 requests per second
C) 300 requests per second
D) 300 requests per minute
E) 1000 requests per minute

4. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) The audio file is missing.
B) Cisco Cloud Text to Speech engine is unavailable.
C) There is a codec mismatch.
D) There is no or invalid Text-to-Speech Message.

5. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
B) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
C) Enable "Webex App Integration" under Desktop > Webex App configuration.
D) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
E) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
F) Enable "State Synchronization" under Desktop > Webex App configuration.

Solutions: