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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer who is upgrading from Lync 2010 Group Chat to Lync 2013 Persistent Chat. Users are Session Initiation Protocol (SIP) enabled members of a single Active Directory Domain Services (AD DS) domain. Group Chat clients connect by using a well-known user named [email protected]. The Lookup service registers
with the Lync server to receive incoming requests.
Your customer's Persistent Chat pool fully qualified domain name (FQDN) is named pchatpool.litwareinc.com. When users sign out of Lync and then sign in again by using the Lync 2010 Group Chat client, they are able to access their data without needing to change any configuration. You need to configure Lync Server 2013 persistent chat to support legacy Group Chat clients. Which cmdlet should you run?

A) $cred1 = Get-Credential "litwareinc\pilar" $cred2 = Get-Credential
"litwareinc\ocschat"
Test-CsPersistentChatMessage -TargetFqdn pchatpool.litwareinc.com -
SenderSipAddress "sip:[email protected]" -
SenderCredential
$cred1 -ReceiverSipAddress "sip:ocschat@)litwareinc.com" -
ReceiverCredential $cred2
B) Set-CsPersistentChatRoom -Identity IT -Presenters
@{Add="sip:ocschat(g)litwareinc.com"}
C) New-CsTrustedApplicationEndpoint -Applicationld pchat -
TrustedApplicationPoolFqdn pchatpool.litware.com -SipAddress sip:
[email protected]
D) New-CsPersistentChatEndpoint
-SipAddress
sip:[email protected] -
PersistentChatPoolFqdn pchatpool.litware.com

2. You support a Microsoft Lync Server 2013 environment that includes:
-a single Standard Edition server,
-a single consolidated Edge Server, and
-a single Forefront Threat Management Gateway 2010 server that is acting as an HTTP(s) reverse proxy.
Remote users report that the company logo isn't being displayed alongside the text in their Online Meeting invites.
You need to find out why the logo is not being retrieved.
Which two actions should you perform? (Each correct answer presents a part of the solution. Choose two.)

A) Using a test Client inside the corporate network, use an HTTP tracing tool to debug the traffic.
B) From the Lync Server Management Shell, execute the Get-CSMeetingConfiguration | FL Identity,l_ogoURL cmdlet.
C) Using the Lync Server 2013 Logging Tool, debug traffic on the Lync Server 2010 Edge Server.
D) Using a test client outside the corporate network, use an HTTP tracing tool to debug the traffic.
E) From the Lync Server Management Shell, execute the Get-CSWebServiceConfiguration | FL Identity,LogoURL cmdlet.

3. You support a customer whose network environment includes Microsoft Lync 2013 deployed in a datacenter that has two pools, named PoolA and PoolB. Both PoolA and PoolB have Microsoft Lync Server 2013 installed. You use the Lync Management Shell for all administrative actions. You run the Invoke-CsPoolFailover
PowerShell cmdlet and you receive the following message: Invoke-CsPoolFailOver: This Front-end pool "poolA.contoso.com" is specified in topology as the next hop for the Edge server. Failing over this pool may cause External access/Federation/Split- domain/XMPP features to stop working. Please use Topology Builder to change the Edge internal next hop setting to point to a different Front-end pool, before you proceed. You need to fail over PoolA only. What should you do?

A) Run the Get-CsDatabaseMirrorState cmdlet, and then run the Invoke-CSManagementServerFailover PowerShell cmdlet.
B) Run the Set-CsEdgeServer PowerShell cmdlet.
C) Run the Set-CsAccessEdgeConfiguration cmdlet.
D) Run the Set- CsAVEdgeConfiguration cmdlet

4. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard Edition. Your customer plans to enable sharing of Microsoft PowerPoint content in Lync meetings. You enable the Office Web Apps Server discovery URL in the Lync Topology. You need to verify that Lync Server 2013 enables PowerPoint content. What should you do?

A) Check the Event Log of the Office Web Apps server.
B) Check the Lync Server Control Panel.
C) Verify the connection to the Office Web Apps Discovery URL in a web browser.
D) Check the Event Log of the Front End pool server.

5. DRAG DROP You support a customer whose network environment includes a Microsoft Lync Server 2013 Standard Edition deployed for instant messaging
(IM), presence, voice, video, audio conferencing, video conferencing, and Enterprise Voice workloads. Your customer also has an IP Private Branch Exchange (PBX), which the company plans to decommission within the next three months. Your customer has deployed a session initiation protocol (SIP) trunk solution from a service provider with the Lync Server 2013 environment. You are also using a media gateway connecting the Lync Server 2013 and IP PBX for voice between the IP PBX phones and the Lync 2013 phones. You have eliminated the Tl connection to the IP PBX and you are using Lync 2013 Enterprise Voice services for all public switched telephone network
(PSTN) calls for all users. IP PBX phone users connect to the company meeting by using Lync's dial-out capability. IP PBX phone users report the following issues:
-The name and number displayed for incoming calls are incorrect.
-When users make outgoing calls, call quality deteriorates over time to the point that they cannot hear the other participants.
-Outgoing calls to PSTN sometimes get re-order tones.
-Users who join the conference by using the Call Me feature report issues with incoming calls, affecting both display and voice quality. You are unable to reproduce the issues by using test phone lines on IP PBX and test Lync
client accounts on Lync Server 2013.
You decide to use a user's telephone to try to reproduce the problem. You need to capture troubleshooting details from the Lync Server 2013 environment of a test call that uses the executive IP PBX Which four commands should you run in sequence? (To answer, move the appropriate four actions from the list of actions to the answer area and arrange them in the correct order.)

Solutions: