Salesforce Plat-UX-102 Exam : Salesforce Certified Platform Strategy Designer

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A strategy designer leads a new UX project and needs to align with stakeholders who have varying degrees of interest and influences the project. The designer wants to understand each stakeholder's potential negative and positive impacts on the project.
Which tactic should be used?

A. Stakeholder Focus Group
B. Stakeholder KPIs
C. Stakeholder Analysis

Question 2

When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?

A. Feasibility
B. Viability
C. Desirability

Question 3

In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A. Business model canvas
B. Criteria scorecard
C. Prioritization matrix

Question 4

A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A. Challenge
B. Needs
C. Mission

Question 5

Cloud Kicks' product team is working with the sales team to identify a new feature to add to their next product release. A developer on the team believes it may be on an upcoming Salesforce Release.
Which resource should be used to verify this?

A. Salesforce Architects Product Roadmaps
B. Salesforce Developer Release Notes
C. Salesforce Lightning Design System Release Notes

Solutions: