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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 15% | - Nonprofit Reporting Templates - Rollup Summary Fields - Custom Report Types - Success Metrics Definition - Reports and Dashboards for Nonprofits |
| Topic 2: Solution Design and Implementation | 20% | - Requirements Gathering - Customization vs Configuration Decisions - User Adoption and Training Planning - Integration with External Systems - NPSP Best Practices - Data Migration Strategies |
| Topic 3: Constituent Management | 20% | - Segmentations and Campaigns - Household Management - Affiliations and Memberships - Contact and Organization Records - Relationships and Groupings |
| Topic 4: NPSP Configuration and Development | 25% | - Data Model Design for Nonprofits - Relationships Management - NPSP Settings and Preferences - Account Model Configuration - Contacts and Households - Affiliations Configuration |
| Topic 5: Donations and Fundraising Management | 20% | - Grant Management - Donations Batch Processing - Opportunity and GAU Configuration - Recurring Donations (Recurring GAU) - Payment Methods and Processing - Donation Management |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
A nonprofit receives many tribute gifts and wants to ensure that the person being honored by the gift consistently receives the proper soft credit.
How should the consultant advise them to configure this in NPSP?
- A. Enable Advanced Mapping and map the Honoree to Honoree Opportunity Contact Role.
- B. Set the Contact Role for individual Opportunities to Honoree.
- C. In the New Donation entry screen populate the Honoree lookup field.
- D. Set up Automatic Opportunity Contact Roles and enter Honoree for Honoree Opportunity Contact Role.
Correct Answer: D 🗳️
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The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP.
Which custom report type should the consultant use to create the report?
- A. Service Participants with or without Program Engagement
- B. Contacts with or without Relationships
- C. Program Engagements with or without Household Account
- D. Contacts with or without Service Participants
Correct Answer: B 🗳️
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A nonprofit organization has a new system administrator who has just taken over managing its existing Salesforce organization and wants to know which data maintenance practices should be used.
Which two data hygiene practices should a consultant recommend? Choose 2 answers
- A. Organize reports into appropriate folders.
- B. Delete all past activities.
- C. Run Health Check.
- D. Create a new custom object to store legacy data.
Correct Answer: A,C 🗳️
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A development director wants to compare year over year donation information on a weekly basis for the last five years in order to see giving trends via a bar chart. The director asks the consultant if reporting snapshots would work.
What should the consultant advise about the limitations of reporting snapshots?
- A. Reporting snapshots can show data for the past three years.
- B. Reporting snapshots do NOT work retroactively.
- C. Reporting snapshots can display a line chart.
- D. Reporting snapshots can run on a monthly basis.
Correct Answer: B 🗳️
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A nonprofit trade association sells research papers, certifications, and other products online to its existing members who are primarily universities and companies.
What should a consultant recommend to sell these items?
- A. Salesforce B2C Commerce
- B. Salesforce B2B Commerce
- C. Salesforce Billing
- D. Salesforce Experience Cloud
Correct Answer: B 🗳️
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