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Peoplecert ITIL-4-BRM Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Business Relationship Management |
| Exam Number: | ITIL-4-BRM |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% (26 out of 40) |
| Exam Format: | Multiple choice, Closed book |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Available Languages: | Spanish, English, Dutch, Czech, German, French, Portuguese |
| Real Exam Qty: | 40 |
| Exam Duration: | 90 minutes |
| Exam Price: | $320 USD |
| Recommended Training: | Official ITIL 4 BRM Guide PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Recommended: ITIL 4 Foundation certification; no mandatory prerequisites |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-brm-3549 |
Peoplecert ITIL-4-BRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Performance Measurement and Success Factors | 20% | - Key metrics and KPIs for relationship management - Reporting and continuous improvement - Success factors and critical capabilities |
| Topic 2: Relationship Models and Value Co-Creation | 25% | - Value delivery and improvement mechanisms - Service relationship frameworks and models - Collaboration and partnership development |
| Topic 3: Roles, Responsibilities and Capability Building | 20% | - Integration with service value streams and practices - Organizational structures and capabilities - BRM roles, skills and accountabilities |
| Topic 4: Capability Assessment using ITIL Maturity Model | 15% | - Maturity levels and assessment criteria - Developing and maturing BRM practice - Gap analysis and improvement planning |
| Topic 5: Strategic and Operational Stakeholder Engagement | 20% | - Aligning expectations and co-creating value - Engagement strategies for strategic and operational levels - Stakeholder identification and prioritization |
ITIL-4-BRM Exam FAQ — No Waiting
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$320 USD per attempt, 65% (26 out of 40) to pass. Retakes cost the full fee — make the attempt count with the 42 practice questions for the ITIL-4-BRM exam at PassExamDumps.
Recommended: ITIL 4 Foundation certification; no mandatory prerequisites Eligibility rules change over time, so verify the current requirements on the official page (official ITIL-4-BRM exam page) before registering.
The Peoplecert ITIL 4 Specialist: Business Relationship Management is Peoplecert's certification exam for ITIL 4 Specialist: Business Relationship Management, at the Specialist level. The certificate is an indispensable credential in this field. Related credentials include ITIL 4 Managing Professional, ITIL 4 Strategic Leader.
Yes — download the free Peoplecert ITIL 4 Specialist: Business Relationship Management demo before purchase; the full book torrent is better still. Purchases include 365 days of free updates by email; renew afterward at 50% off.
Through the vendor's official registration channels:
The Peoplecert ITIL 4 Specialist: Business Relationship Management is delivered Online proctored or Onsite at authorized test centers — pick the arrangement that suits you when booking.
The Peoplecert ITIL 4 Specialist: Business Relationship Management blueprint spans 5 domains — including Strategic and Operational Stakeholder Engagement (20%), Roles, Responsibilities and Capability Building (20%), Relationship Models and Value Co-Creation (25%). Our experts check the exam database daily to keep pace; the complete outline above lists every subtopic.
90 minutes for 40 questions. Download immediately after payment and put the saved time into timed practice with the PassExamDumps engine.
Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions:
Part of an organization's strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?
- A. Level 2
- B. Level 5
- C. Level 3
- D. Level 4
Correct Answer: D 🗳️
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A small organization's problem management practice has been assessed at capability level 2, with only one criterion met at level 3.
Which TWO factors should this organization consider MOST in the context of the
"Where do we want to be?" step in the continual improvement model?
1. The costs and time required to achieve level 3
2. How to achieve level 5 for the practice
3. The impact of missing capabilities on the business
4. How to improve all four dimensions of service management at once
- A. 3 and 4
- B. 1 and 3
- C. 2 and 4
- D. 1 and 2
Correct Answer: B 🗳️
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Which is an example of 'Analysing the Voice of the customer'?
- A. Performing regular reviews of 'Voice of the customer' activities
- B. Responding to a customer regarding their concerns about relationship management activities.
- C. Surveying customers about their opinions of a new software application
- D. Interpreting feedback from customers about a software application and prioritizing actions
Correct Answer: D 🗳️
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An organization has created a value stream to define new or changed service level agreements (SLAs).
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA
- A. 2 and 3
- B. 3 and 4
- C. 1 and 4
- D. 1 and 2
Correct Answer: C 🗳️
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Which is an example of the 'explore' step of the service relationship journey?
- A. Providing a service provider feedback about a desired new feature
- B. Downloading a trial version of a service provider's software offering
- C. Checking a service provider's reviews online before contacting the organization
- D. Contacting a provider's service desk for assistance using a product
Correct Answer: C 🗳️
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