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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Supplies Product Knowledge | - Identify and differentiate HP supplies offerings - Understand quality and value propositions of Original HP supplies |
| Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
| Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
HP Selling HP Supplies 2020 Sample Questions:
What should you focus on when proposing the best HP printing supplies solution for your customers?
- A. cost, downtime, and total cost of ownership
- B. technology, science, and industry leadership
- C. quality, sustainability, indoor air quality, and security
- D. speed, color brilliance, and duplexing capabilities
Correct Answer: C 🗳️
What advantage do Original HP PageWide cartridges provide?
- A. They use proprietary algorithms to help determine print history and print behavior for specific printers.
- B. They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
- C. They come with a lifetime replacement warranty.
- D. They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
Correct Answer: D 🗳️
Why is using remanufactured toner cartridges bad for business? (Select two.)
- A. Remanufactured toner cartridges generate more heat than Original HP cartridges.
- B. Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
- C. Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
- D. Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
- E. Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
Correct Answer: B,E 🗳️
Which print cartridge recycling option does HP offer?
- A. In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
- B. In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
- C. HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
- D. HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
Correct Answer: B 🗳️
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