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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Omnichannel engagement scenarios - Customer service management processes |
| SAP Marketing Cloud | - Personalization and journey orchestration - Campaign management and orchestration - Customer data and segmentation |
| SAP Commerce Cloud | - Storefront and personalization concepts - Product content and catalog management - Extension and integration mechanisms |
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Integration and Extensibility | - SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions |
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - End-to-end CX architecture principles - SAP CX solution integration landscape |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
- A. Create custom logic to enhance SAP standard logic.
- B. Append a new structure into an SAP standard table.
- C. Add custom fields to the SAP standard fields.
- D. Create a new UI as an SAP Fiori app.
Correct Answer: A,C 🗳️
Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.
- A. Central integration point for master data
- B. Ensure high quality of master data across all applications
- C. Improve trust level of master data
- D. Out of the box integrations provided to cloud solutions from SAP
Correct Answer: B,C 🗳️
What can be maintained and customized for a Lead in SAP Sales Cloud?
- A. Qualification and Temperature
- B. Status and Qualification
- C. Temperature and Origin
- D. Status and Origin
Correct Answer: B 🗳️
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. They can assign a different team to the case.
- B. They can change the service level determination rules.
- C. They can modify the Resolution Due On field.
- D. They can escalate the case.
Correct Answer: A,D 🗳️
How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.
- A. By offering SAP methodology templates for creating integration strategies
- B. By using a proposal service based on machine learning using crowd sourcing
- C. By generating artifacts for creating an integration flow in SAP Cloud Integration
- D. By providing SAP advisory consultants to support customer go-lives
Correct Answer: B,C 🗳️
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