PDF Version DemoChoosing the right training dumps benefits your brighter future. Choose the ServiceNow Certified Implementation Specialist - Customer Service Management verified study material at PassExamDumps — 261 practice questions for the CIS-CSM exam.
ServiceNow CIS-CSM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Customer Service Management |
| Exam Number: | CIS-CSM |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Price: | USD $450 |
| Passing Score: | Pass or Fail |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | Requires renewal through ServiceNow delta exams each release cycle |
| Exam Duration: | 90 minutes |
| Available Languages: | English, Japanese |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) Customer Service Management Implementation |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or onsite testing through Pearson VUE |
| Pre Condition: | ServiceNow recommends completing Customer Service Management Fundamentals and Customer Service Management Implementation training. ServiceNow Certified System Administrator (CSA) knowledge is highly recommended. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-service-management |
ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSM Configuration | 38% | - Routing and Assignment
|
| Topic 2: CSM Foundational Data Model | 27% | - Contracts and Entitlements
|
| Topic 3: CSM Best Practices and Knowledge Management | 10% | - Knowledge Management
|
| Topic 4: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Portals and Service Catalog
|
| Topic 5: Case Management | 17% | - Case Actions, Tasks, and Escalations
|
ServiceNow Certified Implementation Specialist - Customer Service Management Exam FAQ — Trustworthy Answers
Upon successful payment, our system emails the ServiceNow Certified Implementation Specialist - Customer Service Management material automatically within about a minute, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding CIS-CSM exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
ServiceNow recommends completing Customer Service Management Fundamentals and Customer Service Management Implementation training. ServiceNow Certified System Administrator (CSA) knowledge is highly recommended. Eligibility rules change over time, so verify the current requirements on the official page (official CIS-CSM exam page) before registering.
The ServiceNow Certified Implementation Specialist - Customer Service Management is ServiceNow's certification exam for CIS-Customer Service Management, at the Specialist level. Employers read it as a measure of individual ability in routine technical work. Related credentials include ServiceNow Certified System Administrator (CSA), Customer Service Management Implementation.
USD $450 per attempt, Pass or Fail to pass. Retakes cost the full fee — save time and money by preparing with the 261 practice questions for the CIS-CSM exam at PassExamDumps.
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Yes — we provide the free PDF demo of the ServiceNow Certified Implementation Specialist - Customer Service Management dumps so you can look at the content and gain a further understanding before paying. Purchases include 365 days of free updates by email; renew afterward at 50% off.
The ServiceNow Certified Implementation Specialist - Customer Service Management blueprint spans 5 domains — including CSM Workspace, Portals, Service Catalog, Analytics, and Reporting (8%), CSM Configuration (38%), CSM Best Practices and Knowledge Management (10%). Our material stays closely linked to these knowledge points; the complete outline above lists every subtopic.
ServiceNow Certified Implementation Specialist - Customer Service Management Sample Questions:
Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?
- A. The create contact (consumer) feature is available in all CSM Workspaces
- B. The create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted
- C. The create contact (consumer) feature is only available in the Agent Workspace
- D. The create contact (consumer) feature is not available in any of the CSM Workspaces
Correct Answer: B 🗳️
Who can create a customer service case from a community discussion? (Choose two.)
- A. Partner (sn_customerservice.partner)
- B. Case Viewer (sn_customerservice.case_viewer)
- C. Customer service agent (sn_customerservice_agent)
- D. Proxy case creator (sn_customerservice.proxy_case_creator)
Correct Answer: C,D 🗳️
Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)
- A. Consumer service portal
- B. Knowledge articles
- C. Customer service portal
- D. Service catalog
- E. Communities
Correct Answer: B,D,E 🗳️
Customer Service Trending Topics is a capability that enables companies to use Predictive Intelligence to quickly pinpoint factors driving up case volume and act to mitigate them. Which of the following would be a benefit of using Predictive Intelligence Customer Service Trending Topics?
- A. Create root cause solutions for similar cases
- B. A guaranteed reduction in call volume per month
- C. Eliminate the need for more traditional performance analytics
- D. Auto-generate clusters of cases that point to similar underlying issues
Correct Answer: D 🗳️
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How are consumers related to households?
- A. Location table
- B. Household field on the Consumer record
- C. Household Member table
- D. Consumer are not related to Households
Correct Answer: B 🗳️
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