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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
B) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
C) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
D) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

2. A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

A) utility 360
B) utility Cx
C) Partner Management

3. An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

A) A Velocity Picklist can be configured and related to Produc12 object
B) A picklist field can be added to the Prodoct2 object
C) A picklist attribute can be configured and associated to each product individual^
D) A picklist attribute can be configured and associated to the base object type.

4. How is the Energy and Utilities Cloud solution installed on an org?

A) A specialized org that Salesforce creates with the solution installed is required
B) Its installed as a managed package and unmanaged components
C) The functionality is unlocked based on the license types assigned to the org
D) Its included as part of core and will be deployed when licenses are purchased

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
B) Modify the application Page Layout to change/add/remove selected elements
C) Modify the VEELogoCard FlexCard to change the customer logo.
D) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

Solutions: