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Salesforce Certified Agentforce Specialist Sample Questions:

1. Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

A) Secure Data Retrieval and Grounding
B) Prompt Defense
C) Data Masking

2. Universal Containers (UC) is looking to improve its sales team's productivity by providing real- time insights and recommendations during customer interactions. Why should UC consider using Agentforce Sales Agent?

A) To automate the entire sales process for maximum efficiency
B) To track customer interactions for future analysis
C) To streamline the sales process and increase conversion rates

3. How should an organization use the Einstein Trust layer to audit, track, and view masked data?

A) Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.
B) Access the audit trail in Setup and export all user-generated prompts.
C) In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.

4. Universal Containers is very concerned about security compliance and wants to understand:
- Which prompt text is sent to the large language model (LLM)
- How it is masked
- The masked response
What should the Agentforce Specialist recommend?

A) Ingest the Einstein Shield Event logs into CRM Analytics.
B) Enable audit trail in the Einstein Trust Layer.
C) Review the debug logs of the running user.

5. Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history. Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'

A) Design universal product recommendations.
B) Collect and analyze browsing data.
C) Write a response scrip for the chatbot.

Solutions: